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❪◑❫ Chatbots ○｜Definition｜1st｜20251119205401-00-⌔
Chatbot
A chatbot (originally chatterbot)1 is a software application or web interface designed to converse through text or speech.234 Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such chatbots often use deep learning and natural language processing. Simpler chatbots have existed for decades.
Chatbots have gained popularity during the AI boom of the 2020s, with the releases of generative AI chatbots such as ChatGPT, Gemini, Claude, and Grok. These chatbots typically use fine-tuned large language models to generate text.
A major area where chatbots have long been used is customer service and support, with various sorts of virtual assistants.5
Printed 2026-06-28.
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Link to original Footnotes
Mauldin, Michael (1994), “ChatterBots, TinyMuds, and the Turing Test: Entering the Loebner Prize Competition”, Proceedings of the Eleventh National Conference on Artificial Intelligence, AAAI Press, archived from the original on 13 December 2007, retrieved 5 March 2008 ↩
“What is a chatbot?”. techtarget.com. Archived from the original on 2 November 2010. Retrieved 30 January 2017. ↩
Caldarini, Guendalina; Jaf, Sardar; McGarry, Kenneth (2022). “A Literature Survey of Recent Advances in Chatbots”. Information. 13 (1) 41. MDPI. arXiv:2201.06657. doi:10.3390/info13010041. ↩
Adamopoulou, Eleni; Moussiades, Lefteris (2020). “Chatbots: History, technology, and applications”. Machine Learning with Applications. 2 100006. doi:10.1016/j.mlwa.2020.100006. ↩
“2017 Messenger Bot Landscape, a Public Spreadsheet Gathering 1000+ Messenger Bots”. 3 May 2017. Archived from the original on 2 February 2019. Retrieved 1 February 2019. ↩
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